Refund & Cancellation Policy

This policy applies to registration fees paid through the TAKMAK Registration Portal (https://adaa-regi.web.app) for athletics meets run by licensed organizers on this platform.

1. When a refund may be considered

• Meet cancelled by the organizer — If the meet is cancelled and is not rescheduled, a refund of the registration fee may be processed.
• Duplicate payment — If the same registration was charged more than once due to a technical error, the duplicate amount may be refunded after verification.
• Payment deducted but registration not created — If the gateway deducted money but no valid registration was recorded, we will verify with the payment provider and process a refund or complete the registration.
• Rejected manual/QR payment — If a manual payment is rejected after review, the organizer will communicate the decision. Any refund depends on verification of the actual credit received.

2. When refunds are normally not given

• Change of mind after successful registration
• Athlete unable to attend due to personal reasons, illness, travel, or school commitments (unless the organizer publishes a special exception for that meet)
• Wrong event selection or incorrect personal details entered by the registrant
• Failure to meet eligibility rules discovered after payment

3. How to request a refund

Email khedkartushar.sports@gmail.com or call +91 73509 08021 with:

• Registration ID / School Submission ID
• Athlete name and meet name
• Payment method (PhonePe / UPI / other)
• Transaction ID / UTR and amount
• Reason for the request
• Screenshot of payment confirmation (if available)

4. Processing time

After a refund is approved:

• Gateway payments (e.g. PhonePe): Refund is initiated to the original payment method. Banks/UPI apps may take 5–10 business days to show the credit.
• Manual UPI/QR payments: Refund, if approved, is sent to the UPI/bank details confirmed during verification.

5. Cancellation by the registrant

You may request cancellation of a registration by contacting us. Cancellation does not automatically mean a refund; refund eligibility follows sections 1 and 2.

6. Chargebacks

If you raise a dispute or chargeback with your bank or PhonePe without first contacting us, the registration may be suspended or cancelled pending investigation.

7. Contact